HEALTHCARE
Remote service, predictive tube replacements leading to CT/MRI scans as-a-Service
Before CCS
- Reactive service
- Few trained engineers – time, cost to perform repairs for remote locations is high
- Tubes ordered individually and shipped overnight – high cost
- Profitability and customer satisfaction issues
Post CCS
- Aggregation of predicted demand of tube replacements enabling bulk buying (discounts) and three-day shipments vs overnight (cost reduction)
- Remote service – first call efficiency
- Eventually offer CT/MRI scans as-a-Service
- Analytic insights into spares inventory, personnel management, and usage
