OEM shifts to an outcome-based business model, gets network visibility & control of operations for customers
Manual methods of entering processed data from printouts into spreadsheets
Human errors and efficiency issues
Lack of automation
Large service force – reactive or scheduled service calls
Months to upgrade entire fleet in the country – manual process
Real-time visibility of currency situation by quality and denomination across centers
Operator efficiency tracking
Remote management/upgrades — Automated
Vision to extend the service to track cradle to grave of each currency note in the country & through analytics do real-time tracking of counterfeit money, JIT manufacturing, inventory planning of currency notes
OEM was able to track usage and charge based on bundles of currency processed (outcome based rather than a CAPEX sale)
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