OEM shifts to an outcome-based business model, gets network visibility & control of operations for customers

Before CCS

  • Manual methods of entering processed data from printouts into spreadsheets
  • Human errors and efficiency issues
  • Lack of automation
  • Large service force – reactive or scheduled service calls
  • Months to upgrade entire fleet in the country – manual process

Post CCS

  • Real-time visibility of currency situation by quality and denomination across centers
  • Operator efficiency tracking
  • Remote management/upgrades — Automated
  • Vision to extend the service to track cradle to grave of each currency note in the country & through analytics do real-time tracking of counterfeit money, JIT manufacturing, inventory planning of currency notes
  • OEM was able to track usage and charge based on bundles of currency processed (outcome based rather than a CAPEX sale)