ORIGINAL EQUIPMENT
MANUFACTURER (OEM)
OEM shifts to an outcome-based business model, gets network visibility & control of operations for customers
Before CCS
- Manual methods of entering processed data from printouts into spreadsheets
- Human errors and efficiency issues
- Lack of automation
- Large service force – reactive or scheduled service calls
- Months to upgrade entire fleet in the country – manual process
Post CCS
- Real-time visibility of currency situation by quality and denomination across centers
- Operator efficiency tracking
- Remote management/upgrades — Automated
- Vision to extend the service to track cradle to grave of each currency note in the country & through analytics do real-time tracking of counterfeit money, JIT manufacturing, inventory planning of currency notes
- OEM was able to track usage and charge based on bundles of currency processed (outcome based rather than a CAPEX sale)
