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Servitization Economy
Servitization Platform
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Home Office Printing Service (HOPS*)
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HEALTHCARE
Remote service, predictive tube replacements leading to CT/MRI scans as-a-Service
Before CCS
Reactive service
Few trained engineers – time, cost to perform repairs for remote locations is high
Tubes ordered individually and shipped overnight – high cost
Profitability and customer satisfaction issues
Post CCS
Aggregation of predicted demand of tube replacements enabling bulk buying (discounts) and three-day shipments vs overnight (cost reduction)
Remote service – first call efficiency
Eventually offer CT/MRI scans as-a-Service
Analytic insights into spares inventory, personnel management, and usage